FAQ
We are committed to providing professional LOTO solutions and quality services to our clients.
We believe lockout is a choice you make, safety is the solution that Lockey achieve.

How about the shipping fees?

The shipping cost depends on the way you choose to get the goods. Express is normally the most quickest but also most expensive way. By seafreight is the best solution for big amounts. Exactly freight rates we can only give you if we know the details of amount, weight and way. Please contact us for further information.

Do you guarantee safe and secure delivery of products?

Yes, we always use high quality export packaging. We also use specialized hazard packing for dangerous goods and validated cold storage shippers for temperature sensitive items. Specialist packaging and non-standard packing requirements may incur an additional charge.

What is the product warranty?

We warranty our materials and workmanship. Our commitment is to your satisfaction with our products. In warranty or not, it is the culture of our company to address and resolve all customer issues to everyone’s satisfaction

What is the average lead time?

For samples, the lead time is about 7 days. For mass production, the lead time is 20-30 days after receiving the deposit payment. The lead times become effective when (1) we have received your deposit, and (2) we have your final approval for your products. If our lead times do not work with your deadline, please go over your requirements with your sale. In all cases we will try to accommodate your needs. In most cases we are able to do so.

I couldn't find the products I want in your catalogue, can you develop it for me?

Yes, we have a research & development dept, we're willing to develop new products for you.

What's the payment terms?

Normally we accept TT and western union. L/c is also accepted if the order is large enough. Other terms need to be discussed.

Are you manufacturer or just dealer?

We're manufacturer, we do products by ourselves. Welcome to visit our plant at any time.

How long is the lead time?

Normally we keep stock for most products, the lead time is 1-5 days as soon as the payment is released.For customized products, it takes longer.

Can I have some samples before formal order?

Yes, we can supply samples for testing before your order.

Could I put my own designs of label on the products?

Of course,we accept customized.

Global Operation &
Leapfrog Development
We are committed to providing professional LOTO solutions and quality services to our clients.We believe lockout is a choice you make, safety is the solution that Lockey achieve.
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The best safety lockout for your business.
We offer a broad range of lockout devices and tagouts that cover most mechanical and electrical applications, and are at the forefront of secure locking solutions.
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+86 18781645707

+86-577-62533600

export@khan.cn

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